Shipping & Returns Policy

Effective Date: September 1, 2026

At KVL Hill Garden Teas, we want your tea experience to begin the moment your order is placed. This Shipping & Returns Policy explains where we ship, how shipping costs are handled, and when we can accept returns.

Shipping Policy

Where We Ship

KVL Hill Garden Teas ships online orders throughout the 50 United States and the District of Columbia. We currently ship to:

• All 48 contiguous United States
• Alaska
• Hawaii
• District of Columbia

Shipping Rates

Shipping rates are calculated based on the destination, order size, and applicable shipping method at checkout. Orders shipped to Alaska and Hawaii may have higher shipping costs than orders shipped within the contiguous United States due to additional transportation costs. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Processing & Delivery

We process orders as promptly as possible. Once your order has shipped, you will receive shipping confirmation and tracking information when available. Please note that delivery times are estimates and may be affected by circumstances outside of our control, including carrier delays, severe weather, holidays, or other unforeseen events. KVL Hill Garden Teas is not responsible for delays caused by the shipping carrier after an order has been shipped.

Incorrect or Damaged Shipments

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible so we can review the issue and determine the appropriate resolution. We recommend retaining the original packaging and taking photographs of any damaged products or packaging.

Returns Policy

Because tea is a food product, we maintain specific return requirements to protect the quality and integrity of our products.

Eligible Returns

We will accept returns only if the tea container is in its original sealed packaging. For a return to be eligible:

• The tea pouch or tin must remain unopened.
• The product must be in its original condition and packaging.
• The return request must be made within 30 days of the original purchase date.

Non-Returnable Products

Once a tea pouch or tin has been opened, we cannot accept the product for return. We also cannot accept returns requested more than 30 days after the original purchase date, even if the container remains unopened.

Return Authorization

Please contact KVL Hill Garden Teas before sending any product back. We will provide instructions for eligible returns. Customers are responsible for return shipping costs unless the return is due to an error on our part or the product arrived damaged. We recommend using a trackable shipping service when returning an item. KVL Hill Garden Teas is not responsible for products lost or damaged during return shipping.

Refunds

Once we receive and inspect an eligible returned product, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Original shipping charges are generally non-refundable unless the return is the result of an error on our part or another circumstance determined by KVL Hill Garden Teas.

Questions About Your Order?

If you have questions about shipping, returns, or an order you have received, please contact KVL Hill Garden Teas through our website or at info@kvlhillgardenteas.com. We are happy to help.

KVL Hill Garden Teas® — Blended with Purpose. Sourced at Origin.